In addition to potentially breaking consumer law, Groupon UK may also be in breach of commitments it signed up to in 2012. The CMA is calling on Groupon to improve the treatment of its customers and says it may face legal action if improvements aren't made. One customer said that she had her voucher redeemed without her knowing while another apparently kept getting offered vouchers instead of a refund for a spa day despite the spa having shut down.
Groupon customers have taken to twitter to vent their anger at how their refunds and replacements have been handled.
descriptions of goods and services are accurate.purchased vouchers can always be redeemed within the advertised periods.Groupon is a popular online marketplace selling discounted vouchers for products, services and experiences.Īs well as examining refunds and delivery times, the CMA has raised concerns about the time frames in which customers can redeem Groupon vouchers and event bookings, specifically whether: When it came to reimbursing its customers, the regulator found that Groupon sometimes only offered credits and not money back. It also found evidence that not all products are delivered within advertised time frames and that some customers weren't provided with goods and services they paid for. The UK regulator has outlined concerns that popular deals website doesn't always provide customers with refunds and replacement items, despite the fact consumers are entitled to them under the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) has launched an enforcement investigation against the online marketplace Groupon after finding evidence to show it regularly fails to reimburse customers.
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